Privacy Policy — Synergy MD Clinic

Our Commitment to Your Privacy

Synergy MD Clinic ("we," "us," or "our") is committed to protecting the privacy and security of your personal and medical information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information You Provide

Name, address, phone number, and email address
Date of birth and insurance information
Medical history and health information you share with us
Information submitted through contact forms on our website

Information Collected Automatically

IP address and browser type
Pages visited and time spent on our website
Referring website information

How We Use Your Information

We use the information we collect to:

Provide, operate, and improve our medical services
Communicate with you about appointments, services, and health information
Comply with legal and regulatory requirements
Process insurance claims and billing
Improve our website and patient experience

Medical Privacy — HIPAA

As a covered healthcare entity, Synergy MD Clinic complies fully with the Health Insurance Portability and Accountability Act (HIPAA) of 1996 and its implementing regulations. Your Protected Health Information (PHI) is safeguarded according to our Notice of Privacy Practices (HIPAA Notice), available here.

Addiction treatment records receive even stronger federal protection under 42 CFR Part 2, which prohibits disclosure without your explicit written consent.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only:

With healthcare providers involved in your care (with your consent)
With your insurance company for billing purposes
As required by law or legal process
To protect the safety and security of patients and staff
With service providers who assist in our operations (under strict confidentiality agreements)

Website Security

Our website uses industry-standard SSL/TLS encryption to protect data transmitted between your browser and our servers. Contact form submissions are stored securely. We regularly review and update our security practices.

Cookies

Our website may use cookies to improve your browsing experience. These are small text files stored on your device that help us understand how visitors use our site. You can disable cookies through your browser settings, though some website functionality may be affected.

Your Rights

You have the right to:

Access your personal information we hold
Request correction of inaccurate information
Request deletion of your information (subject to legal requirements)
Opt out of marketing communications
File a complaint with the HHS Office for Civil Rights if you believe your HIPAA rights have been violated

Contact Us About Privacy

If you have questions about this Privacy Policy or our privacy practices, please contact our Privacy Officer:

Email: privacy@synergymdclinic.com
Phone: +1 469-520-4180
Mail: Privacy Officer, Synergy MD Clinic, 399 W Campbell Rd, Richardson, TX 75080

Changes to This Policy

We may update this Privacy Policy periodically. We will notify patients of significant changes through our patient portal or by posted notice at our clinic. Continued use of our services after changes constitutes acceptance of the updated policy.